Lumeris, a health technology and services firm, has introduced Tom, an artificial intelligence-based Primary Care as a Service solution intended to support physicians and enhance access to patient care. As a virtual member of the care team, Tom easily integrates into clinical workflows to enhance care coordination, chronic disease management, social determinants of health, and preventive care.

As the U.S. experiences a dire shortage of primary care physicians, with 100 million Americans without access and more than 2 billion hours of care gap created each year, Tom responds by streamlining administrative work, boosting capacity for care, and implementing next-best actions. These consist of scheduling for screenings, tracking medication compliance, and performing patient outreach.

Built in five years with sophisticated AI models and rich data, Tom runs 24/7 and delivers real-time insight to support better clinical decision-making. Lumeris partnered with strategic partners such as BJC Health System's Center for Health AI, MIT's Manolis Kellis Lab, and Wolters Kluwer to develop and fine-tune healthcare delivery.

Dubbed after Lumeris Co-Founder and champion of patient-centric care, Dr. Tom Doerr, the solution embodies his mission to make healthcare better with innovation. Tom equips healthcare providers to give better, more accessible, and empathetic care to more people. By easing administrative workload and encouraging patient involvement, Tom fills the widening primary care gap to allow more patients access to timely and holistic care.